Thursday, November 6, 2014

An Open Letter To Big Name Corporations...

I have had a lot of jobs throughout my life. Some better than others, in regards to experience and pay. The one thing all of these jobs have in common is the push for excellent customer service. Even today companies are driven by the saying; 'The customer is ALWAYS right!' Here is where the problem lies with most of you big name companies. While you are so indulged in public polls, public opinions, and public support, you forget that the most important person aside from the one generating the revenue is the person providing the service. That lowly associate that moves throughout your business daily, that secretly hates their job, that sees where morale is low and why, that is the face of your company has a million friends, both in person and on social media that they complain to every single day. I hate the fact, yes FACT, that most of you companies place more value on the consumer than your employees. If you don't get it, let me give you an example. I had a friend that worked at a company, I won't disclose the name for obvious legal reasons, the manager of the business was a real tool, as my friend described him to be, the company has an 'open door policy', which means if you feel any type of way whether business related or not, you have the right to voice that feeling with no repercussion. Well, m friend utilized that 'open door policy' to point out that she felt hours being given to employees based on favoritism and not work ethic. Needless to say my friend started getting 4-16 hours per week. After she told us what happened, we no longer buy anything from that company. Need another, McDonald's workers get paid minimum wage and that wage isn't enough to take care of their families, especially in NYC. McDonald's last couple of business quarters were not their best considering they have successfully sold to over one billion customers. You know who are the people walking by McDonald's to eat elsewhere as of today? They are the friends, husbands, wives, brothers, sisters, and children of YOUR EMPLOYEES! I know I wouldn't frequent any establishment that could but would not even think enough of someone I knew to pay them a fair wage.
My point is this, the next time you are conducting training for new hires for your company, ask yourself if the old ones are happy. What are my current employees posting about our company? What impression of us have they given their friends? People are more loyal to people they know than you companies would like to think. If you're employees aren't happy, trust me everybody that knows them knows why they aren't happy, and they are surely extending the unhappiness to your customers. Why should we care about companies that do not care about us. But every time you turn around, they want you to be a part of some type of customer appreciation when the people that make your business successful are standing around not feeling as appreciated....

Just something to think about... -Elle  

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